Freight Auditor

Purpose of Job:

1.      Audit shipments for tariff compliance which includes requests from customers, sales, pricing and collections. Respond within 24 hours.

2.      Generate reports to look for other inconsistencies in freight bill information and rates.

3.      Manage Demurrage portal and process daily submission to Shipment Services for processing of invoicing.

4.      Audit the overpaid invoices to determine if the customer is entitled to a refund.  Enter notes in Cargo Wise.

5.      Process overcharge claims by auditing the invoices and working with the Accounts Receivable Department and Collector to issue refunds.

6.      Run reports by vessel, customer or rater to review and audit shipment information and look for other inconsistencies in freight bill information and rates.

7.      The freight auditors are responsible to audit, process and approve the weekly auto / nic agent commissions.

8.      Maintain open lines of communication with other departments, primarily Customer Service,  Documentation, Rating, Cargo Support, Regulatory, Pricing, Intermodal, and the Sales department on errors, discrepancies or issues with a customer and/or paperwork in order to minimize errors. Verifies any discrepancies between the customer contract and published tariff rates with the Pricing and Sales Department.

9.      Assist the Credit & Collections Department with their customer aging reports to analyze invoice rates and determine if a correction or a Commercial Decision (AFA) may be necessary to resolve an issue with the customer. If an AFA is deemed needed, will complete the process.

10.   Assist with training of other auditors, as needed.

11.   Assist with writing procedures or instructions for specific duties or responsibilities.

12.      Assist with projects as outlined by department manager.

13.      Support the CPA as backup and cross checking of the creation and maintenance of the vendor files in CargoWise to include IRS Tin Match, address and contact information, business class, Tax ID, Tax Type, PR 480 status and ACH information.

14.      Generate any daily, weekly, or monthly reports or graphs when assigned or asked by management.

15.      Audit miscellaneous invoices, brokerage invoices or any other type of invoice when requested.

16.      Collaborate with team and other auditors to meet department deadlines.

Secondary Duties and Responsibilities:

·         Assists the Company in any necessary duties to achieve Company goals

·         Performs other related duties as assigned

·         Adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications

Required Competencies:

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1.          Action Oriented – Enjoys working hard; sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

2.          Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

3.          Managing Diversity – Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

4.          Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

5.          Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

6.          Managerial Courage – Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

7.          Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

8.          Humor – Has a positive and constructive sense of humor; can laugh at him/herself and with others; is appropriately funny and can use humor to ease tension.

9.          Self-Knowledge – Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –’s) performance reviews and career discussions.

TOTE Maritime Puerto Rico, LLC is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program.