TOTE Maritime Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Shipment Services Supervisor to join the team at our Jacksonville, FL office.
In this position you will:
be responsible for effectively leading and managing the Shipment Services Generalists in their mission to gather and communicate cargo information accurately and efficiently.
Main Duties and Responsibilities Include:
Demonstrate a comprehensive understanding of both industry- and company-specific terminology and procedures as they pertain to freight movement, rating, documentation, and regulatory compliance
Maintain and evaluate key departmental performance indicators to assist with measuring employee performance and engagement
Build solid relationships with other departments to increase timely communication and information transfer
Lead the Shipment Services Generalists and offer continual training/leadership opportunities for the development of the Shipment Services team
Maintain and update departmental processes and procedures, focusing on efficiency and accuracy
Schedule work hours to support business requirements (with minimal to no overtime)
Approve time sheets and vacation requests
Perform weekly one-on-ones, staff meetings & performance reviews
Provide Shipment Services escalation support on Friday evenings/Saturdays mornings for matters requiring leadership attention
Assist the Shipment Services Manager with continuous improvement projects, reports, and tasks as needed.
Empower the Shipment Services Team to make decisions, lead, and grow as a department.
The ideal candidate will have:
Must be proficient with Microsoft Word, Excel, & Outlook
Experience with Regulatory, Customs, and USDA strongly preferred
2-4 years experience in the ocean transportation industry required
Bilingual English/Spanish is preferred
Associate’s Degree in Business Administration or a related equivalent field experience and/or the equivalent combination of education and 5 years of direct work experience preferred
Why TOTE?
The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.
TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.
Explore the possibilities with TOTE Group
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
TOTE Maritime Puerto Rico is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program.
Equal Opportunity Employer M/F/Veteran/Disability
Drug Free Workplace