Service Manager (Aviation)
Hybrid: Combination of home and office based work.
Primary role purpose:
The Service Manager is a customer and partner-facing role for all matters relating to performance. The aim of the position is to ensure that technical issues experienced by the customer are promptly resolved and accurately communicated. The successful candidate will act as a customer-facing Technical Account Manager, coordinating with both suppliers and partners as required. Additionally, in coordination with Key Account Managers, you will also manage any customer change requests.
Please note that the aim of this role is not to wait for enquiries, but to be proactive, to detect issues and inform the customer before they identify the issue themselves, or to coordinate escalation accordingly. This requires a significant level of analysis and investigation on daily basis.
Depending on the business needs, you will act at different levels:
As a point of contact for Airlines, you will:
As a coordinator between Airlines and Partners, you will: